Terms of Service

1. Acceptance of Terms

By using the VOUCH platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the service.

2. Nature of Activity

VOUCH is a Consumer Loyalty and Market Research platform. The service is designed for private consumers participating in registered sales promotions—not for professional media services, paid commercial advertising production, or standalone paid social campaigns sold as professional media placement services.

2a. Member participation (private consumers)

Members participate as private consumers sharing genuine personal experiences of products they have personally purchased. Optional public posts reflect customer satisfaction and are not offered or priced as professional creative or media placement services.

2b. Meaning of "Redemptions"

“Redemptions” means cashback rebates on verified personal expenditures only, evidenced by a valid Tax Invoice (TRN receipt). Redemptions are not wages, talent fees, or compensation for professional advertising or media services.

3. Verification Requirement (Tax Invoice)

A valid Tax Invoice (TRN receipt) is mandatory for every redemption. The invoice demonstrates that you are a paying customer with a genuine purchase; your optional public sharing of satisfaction is a personal consumer expression and review right, not a commercial advertisement sold to brands.

4. Redemptions and Consumer Expression

Redemptions are provided as rebates for verified personal expenditures only. You acknowledge that any public sharing you choose to make is an expression of personal consumer satisfaction within a registered sales promotion, and not independent commercial advertising services.

5. Eligibility

You must be at least 18 years old and legally eligible to participate in registered offers and loyalty redemptions in the UAE.

6. Account Responsibilities

• Provide accurate profile and verification information.
• Keep your credentials secure and do not share your account.
• Comply with offer requirements and platform policies.

7. Submissions and Redemptions

Requirement completions (including proof of purchase and optional social verification) are reviewed before approval. Cashback rebates, wallet updates, and related redemptions are subject to verification and anti-fraud checks.

8. Prohibited Conduct

• Submitting fraudulent or altered proof.
• Creating duplicate accounts or abusing referral mechanics.
• Attempting unauthorized access or exploitation of platform systems.

9. Termination

VOUCH may suspend or terminate accounts that violate these terms, fraud rules, or applicable law.

10. Contact