Privacy Policy

1. Introduction

VOUCH ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

VOUCH is operated by V Patch Marketing Agency [WE PATCH IT SOLUTIONS CO. L.L.C.].

2. Program Nature, Invoices, and Redemptions

VOUCH is a Consumer Loyalty and Market Research platform. The service is designed for private consumers participating in registered sales promotions—not for professional media services, paid commercial advertising production, or standalone paid social campaigns sold as professional media placement services.

Members participate as private consumers sharing genuine personal experiences of products they have personally purchased. Optional public posts reflect customer satisfaction and are not offered or priced as professional creative or media placement services.

“Redemptions” means cashback rebates on verified personal expenditures only, evidenced by a valid Tax Invoice (TRN receipt). Redemptions are not wages, talent fees, or compensation for professional advertising or media services.

A valid Tax Invoice (TRN receipt) is mandatory for every redemption. The invoice demonstrates that you are a paying customer with a genuine purchase; your optional public sharing of satisfaction is a personal consumer expression and review right, not a commercial advertisement sold to brands.

Redemptions are provided as rebates for verified personal expenditures only. You acknowledge that any public sharing you choose to make is an expression of personal consumer satisfaction within a registered sales promotion, and not independent commercial advertising services.

3. Information We Collect

4. How We Use Your Information

• To provide and maintain our platform
• To process redemptions, tax-invoice verification, and banking payouts
• To verify your identity and comply with legal requirements
• To detect and prevent fraud
• To improve our services and user experience
• To communicate with you about your account

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Sensitive data (Emirates ID, passwords, OAuth tokens) are encrypted using AES-256-GCM
• HTTPS/TLS: All data in transit is secured with TLS 1.3
• Database Security: PostgreSQL databases are encrypted at rest and access-controlled
• Jailbreak Detection: On mobile, we detect and disable sensitive operations on compromised devices
• Authentication: Passwords are hashed using Argon2id; tokens use secure refresh rotation

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records and audit logs are maintained indefinitely for compliance and fraud prevention purposes.

7. Regulatory Compliance

VOUCH is operated by V Patch Marketing Agency [WE PATCH IT SOLUTIONS CO. L.L.C.]. Data processing for VOUCH is handled in line with UAE digital marketing rules, including the NMA Advertiser Permit Guide (Decision No. 3 of 2025).

8. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for data processing

9. Third-Party Services

We use third-party services for:

• Redemption payout processing and banking connections
• Social media verification (Instagram, TikTok, YouTube APIs)
• Cloud infrastructure (AWS, Google Cloud)
• Analytics and error tracking

These third parties are contractually obligated to protect your data with the same level of security we provide.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Effective Date" at the top of this policy.